Shipping policy
Welcome to House of Atheos.
Thank you for shopping with us. Please read our shipping policy carefully before placing an order.
ORDER PROCESSING
All products are made-to-order after your purchase is confirmed.
Orders are usually processed within 2–5 business days before shipping.
During high-demand periods, festivals, sales, or unexpected situations, processing times may be longer.
SHIPPING TIME
Estimated delivery times:
• India: 4–10 business days after dispatch
• Remote areas may take longer depending on courier availability
Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
SHIPPING CHARGES
Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer free shipping on selected products, offers, or order values.
ORDER TRACKING
Once your order is shipped, you will receive tracking details via email or SMS.
Please allow some time for tracking updates to appear after dispatch.
INCORRECT ADDRESS
Customers are responsible for providing accurate shipping information.
House of Atheos is not responsible for delivery issues caused by:
• Incorrect address
• Incorrect phone number
• Incomplete shipping details
If an order is returned due to incorrect details, additional shipping charges may apply for re-shipment.
DELAYS
We are not responsible for delays caused by:
• Courier partners
• Weather conditions
• Natural disasters
• Government restrictions
• Public holidays
• Unexpected logistics issues
LOST OR DAMAGED PACKAGES
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos/videos of the package and product.
If a package is marked as delivered but not received, please contact the courier service first. We will try our best to assist you.
INTERNATIONAL SHIPPING
Currently, international shipping may or may not be available depending on serviceability.
CUSTOMER SUPPORT
For shipping-related questions, contact us at:
Email: thehouseofatheos@gmail.com